Stryker EMS, a division of the Stryker Corporation, offers two distinct warranty options in the United States:

One (1) year parts and labor. Under this option, Stryker EMS warrants to the original purchaser that its products should be free from manufacturing non-conformances that affect product performance and customer satisfaction for a period of one (1) year after date of delivery. Stryker's obligation under this warranty is expressly limited to supplying replacement parts and labor for, or replacing, at its option, any product that is, in the sole discretion of Stryker, found to be defective.

Two (2) year parts. Under this option, Stryker EMS warrants to the original purchaser that non-expendable components of its products should be free from manufacturing non-conformances that affect product performance and customer satisfaction for a period of (2) years after the date of delivery. Stryker's obligation under this warranty is expressly limited to supplying replacement parts for, or replacing, at its option, any product which is, in the sole discretion of Stryker, found to be defective. Expendable components, i.e. mattresses, restraints, IV poles, storage nets, storage pouches, O2 straps and other soft goods, have a one (1) year limited warranty with this option.

Under either warranty option, Stryker EMS warrants to the original purchaser that welds on its products will be free from structural non-conformances that affect product performance for the full service life of the product. Original purchase will also obtain a three (3) year limited parts warranty for the X frame components of the MX-PRO R3 stretcher provided they also purchase X-frame guards at the time of the original purchase and the guards are installed on the MX-PRO before it is put into service.

If Stryker requests, products or parts for which an original purchaser makes a warranty claim, the purchaser shall return the product or part prepaid freight to Stryker's factory.

Any improper use or alteration or repair by unauthorized service providers in a such a manner as in Stryker's judgment affects the product materially and adversely, shall void this warranty. Any repair of Stryker products using parts not provided or authorized by Stryker shall void this warranty. No employee or representative of Stryker is authorized to change this warranty in any way.

This statement constitutes Stryker EMS's entire warranty with respect to the aforesaid equipment. STRYKER MAKES NO OTHER WARRANTY OR REPRESENTATION EITHER EXPRESSED OR IMPLIED, EXCEPT AS SET FORTH HERIN. THERE IS NO WARRANTY OF MERCHANTIBILITY AND THERE ARE NO WARRANTIES OF FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT SHALL STRYKER BE LIABLE HEREUNDER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM OR IN ANY MANNER RELATED TO SALES OR USE OF ANY SUCH EQUIPMENT.

Stryker EMS Return Policy

Cots, Stair Chairs, Evacuation Chairs, Cot Fasteners and Aftermarket Accessories: may be returned up to 180 days of receipt if they meet the following guidelines:

Prior to 30 days

1. 30 day money back guarantee in effect
2. Stryker EMS is responsible for all charges
3. Returns will not be approved on modified items

Prior to 90 days

1. Product must be unused, undamaged and in the original packaging
2. Customer is responsible for a 10% restocking fee

Prior to 180 days

1. Product must be unused, undamaged and in the original packaging
2. Customer is responsible for a 25% restocking fee